Sally Beauty Return Policy: Everything You Need to Know
Are you looking to return an item purchased from Sally Beauty? It's great to know that Sally Beauty offers a generous return policy for most of their products. However, there are some specific guidelines you should be aware of. Here's a detailed breakdown of Sally Beauty's return policy:
What Can You Return?
You can return most items purchased at Sally Beauty, including:
- Makeup: Foundations, concealers, eyeshadows, lipsticks, etc.
- Hair Care: Shampoos, conditioners, styling products, etc.
- Nail Care: Nail polish, nail treatments, etc.
- Tools and Accessories: Hairbrushes, combs, styling tools, etc.
What Can't You Return?
Sally Beauty does not accept returns on:
- Gift Cards
- Salon Services
- Items Purchased on Sale or Clearance
- Opened or Used Products (with exceptions)
- Items Damaged due to Customer Use
Return Timeframe
You have 30 days from the date of purchase to return an item to Sally Beauty for a full refund.
How to Return an Item
You have two options for returning items to Sally Beauty:
1. In-Store Return:
- Bring your original receipt or proof of purchase to your nearest Sally Beauty store.
- The store associates will process your return and issue a refund to your original payment method.
2. Online Return:
- Create a return label: Go to the Sally Beauty website and log into your account. You can find the return label under "My Account" > "Orders".
- Package the item: Ensure the product is in its original packaging and condition.
- Ship the item: Attach the prepaid return label to the package and drop it off at a designated shipping location.
Important Note:
- You are responsible for the return shipping costs unless the return is due to an error by Sally Beauty.
- If you are returning an item purchased online, you will receive a refund to your original payment method.
- If you are returning an item purchased in-store, you can choose to receive a refund to your original payment method or a store credit.
Opened or Used Product Returns
Sally Beauty generally does not accept returns on opened or used products. However, they may make exceptions for products that are defective or damaged.
- Defective Products: If you believe you have received a defective product, contact Sally Beauty customer service for assistance.
- Damaged Products: If a product was damaged during shipping, contact Sally Beauty customer service to report the issue.
Contacting Sally Beauty Customer Service
If you have any questions about the Sally Beauty return policy, you can contact their customer service team:
- Phone: 1-800-ASK-SALLY (1-800-275-7255)
- Email: [email protected]
Final Thoughts
Sally Beauty has a relatively generous return policy, making it easy to return unwanted or defective products. Remember to check the policy details before purchasing and keep your receipt for proof of purchase.
